FAQs

Browse thru our Frequently Asked Questions to find answers

Delivery

What are your hours for delivery?

THRC delivers 7 days a week:

Sundays ~ Thursdays : 10am-11pm (Last call hour before closing)

Fridays & Saturdays: 10am – 12am (Last call hour before closing)

First Time Patient cut-off time is 9:30pm. You may still submit your information, however delivery will not be fulfilled until next business day. Call for more information.

Is there a minimum donation for delivery?

Yes there is a minimum donation amount of $30 or $40 depending on what city you reside in. If you place an order online and is under the minimum, our dispatchers will contact you back in regards to fixing this issue.

What cities do you serve?

The cities we serve with a $30 minimum donation: Alhambra, Arcadia, Azusa, Baldwin Park, Bradbury, Covina, Duarte, El Monte, Glendora, Irwindale, La Puente, Monrovia, Monterey Park, Pasadena, Rosemead, San Gabriel, San Marino, Sierra Madre, Temple City, West Covina, Whittier. 

The cities we serve with a $40 minimum donationHacienda Heights, La Verne, Pomona, Rowland Heights, San Dimas.

What if the city I reside in is not listed above?

Accommodations can always be made, either longer delivery times, higher minimums, or a delivery fee will be applied. Please contact us for more details!

Do you deliver to public places?

No, at this time we do not deliver to any public places or hotels, only private residences.  

How long will it take to receive my order?

We provide same day delivery 7 days a week with a wait time between 30 minutes to 1 hour 30 minutes.  However, we can never predict the traffic, weather conditions, or other delays which could cause a longer wait.

Do you charge a delivery fee or sales tax?

We do not charge a delivery fee unless noted.  Sales tax is already included in the prices you see on our menu.

Ordering Online

How do I order online?

In order to be able to place any orders online, you will need to create an account.  Enter email address and create password. You need to confirm your account by clicking link sent to the email address you provided. Register here!

Do I need to provide my doctor’s Rec and ID?

Yes, patients need to show that they are Prop215 Compliant.  A valid Doctor’s Rec and California issued ID is required.  Please submit your documents once you have created an account. If you have created an account but have not submitted the required documentations, you will not be approved to order online!

How do I get approved?

To get approved, please make sure you have provided ALL the following in your account:

  • Valid Doctor’s Recommendation
  • Current California issued ID
  • Valid delivery address (residence only)
  • Updated phone number (to confirm orders, call when driver is outside, or any issues that need addressing)

If you have provided all the following information and would like to get an immediate approval, please call our main line (626) 272-4247 or chat online with one of our dispatchers!

How do I become a patient with your collective?

To become a patient with our collective we require a picture of your CA state ID and a picture of a valid doctor’s recommendation.  At this time, first time patients must get their first delivery delivered to their residence.  If delivery address does not match the address on your ID, we will require that you send in a proof of residence to show that you live at that address.  All of the required documents can be sent through text to (626) 272-4247 or emailed to thrc1012@gmail.com.

What is a proof of residence and why is it required?

A proof of residence is required from first time patients to show us that you live at the address we are delivering to.  This can include but is not limited to: utility bills, rental agreements, or any junk mail, as long as it has your name and current delivery address on it.  We require this because the safety of our drivers is a priority and we want to minimize their risk when going out to deliveries.

General

Is cannabis legal in California?

Yes.  Proposition 215, the California Compassionate Use Act, was enacted by the voters and took effect on Nov. 6, 1996 as California Health & Safety Code 11362.5. The law makes it legal for patients and their designated primary caregivers to possess and cultivate marijuana for their personal medical use given the recommendation or approval of a California-licensed physician.

What are CBD, Indica and Sativa? What’s the difference?

THRC found that Hashman was able to explain this question in the most clear and informative way. Here is their answer:

Cannabidiol (or CBD) is one of many active compounds in cannabis; it is an cannabinoid, like THC. Unlike THC, CBD is non-psychoactive (it doesn’t give the user a high) and is therefore popular among patients that do not want THC in their medicine.

Indica and sativa are two different species of cannabis that look different and have different effects when consumed. They each can contain different kinds of cannabinoids, including THC and CBC.

Patients can tailor their product choices depending on what therapeutic properties they seek. Many of our products are available in Indica, Sativa, and CBD formulas.

Here’s a general guide to the effects you can expect:

Indica formulations give patients a relaxing, sedating experience with full-body effects. It is generally recommended to take Indica medicine in the evening.

Sativa formulations provide cerebral, uplifting effects. Sativa medicine is usually taken earlier in the day.

Formulations that are high in CBD can offer a wide variety of health benefits. High-CBD medicine has been known to combat nausea, seizures, inflammation, anxiety and even cancer cells, all without the psychoactive effects of THC.

More of Hashman’s FAQ’s can be found here!

What is a doctor’s recommendation and how can I get one?

A certified California physician can recommend the use of marijuana for medical purposes to treat a number of health problems which include, but are not limited to: nausea, pain, muscle spasms or seizures, appetite, and anxiety.  The recommendation verifies that the patient can legally possess and use medical marijuana.  You can either apply online through various websites to get a recommendation or find a local physician in your area for an in person visit.

General

Do you take cash or credit/debit?

As of right now we accept cash only.

What do I do if there is a problem with my order?

If there is anything wrong with your order please call us immediately and we will work with you to resolve the issue.  While we do not give a cash refund, we will replace a defective product depending on the circumstances.  Remember, calling us immediately is the best way to ensure a quicker and easier solution.

Specials

Where can I find all your specials?

CLICK HERE TO SEE ALL SPECIALS

For specific products that are on sale CLICK HERE!

How often do you have specials?

We have specials going on everyday, ask the dispatcher for more information and which ones are currently being offered that day.

How does the loyalty program work?

Collect the business cards that come in your bag and return them to redeem loyalty prizes.  You must order at least the minimum donation to redeem.  Collecting 5 cards will equal to a free house choice gram, collecting 10 cards will equal to a free house choice eighth.  You must tell the dispatcher that all 5 or 10 cards have already been collected.  We will not exchange for prizes if your next order is your 5th or 10th card.  Please notify the dispatcher the same day if you believe a card was not included with your order. NOTE: loyalty eighths are weighed at 3.5 grams.